Ticketing and Reservation
Rail Passenger Sales Management System
Egyptian National Railways (ENR) is the independent railways operator of Egypt providing public and commercial
services for passenger and rail freight transportation on the biggest railways network in Africa and the Middle
East on a sustainable financial basis. ENR actively participates from the growing transport market and supports
the overall economic development as one of the big economic institutions in Egypt and the Arab nation. Today,
the railway network has more than 700 stations distributed all over the country with an estimated 800 million passenger
miles annually ticket sales per annum.
ENR is currently undergoing a major modernization and transformation program. This structural reform touches all
relevant aspects of ENR – governance, organization, assets, customer service and revenue optimization, operations
and maintenance, and the support functions.
Rail Passenger Sales Management System Objectives
In terms of the provision of new distribution and operational systems, ENR are keen to gain the following objectives:
- Improve the customer satisfaction through the integrated system tools providing different types of channels
to fulfill their requests better serve the customers and gain their satisfaction.
The available reservation, ticketing and subscriptions channels are :
- Ticket Offices in 138 stations.
- 32 City Offices for selling air-condition trains tickets.
- 20 Ticket Vending Machines (TVM).
- Web Reservation.
- Subscriptions and Pre-Paid Smart Cards issuing in 24 stations.
- On-board Handheld Ticket Selling Machines.
- Allow ENR decision makers and marketing division to interact with data and test out future business scenarios.
- Central Management and control of the Ticketing & Reservation System.
- Flexible fare management application to cover the current fare structures and can be easily customized
to implement any new fare model.
- Increasing revenue by introducing more flexible management of schedules and inventory, utilizing yield
management techniques and seat optimization.
- Expand to include new channels such as Travel Agents, Ticket Vending Machines, telephone booking
(Interactive Voice Response), and improving existing channels like ticket offices and the internet.
- Automate all of the business processes and operational procedures related to the ticketing system.
- Computerize 150 stations instead of 16 stations before.
- Comprehensive set of security measures and rules that regulate the access privileges and prevent any
violations of the system to decrease fraud.
- Improve internal auditing capabilities and efficient customer control mechanisms using hand held devices will
provide drastic improvements to bottom line revenue.